Senior Site Reliability Engineer (Salesforce Ecosystem)

We are seeking a Senior Site Reliability Engineer (SRE) with excellent communication and client-facing skills. This role requires regular interaction with architects, directors, and the Command Center team, ensuring system stability and performance for critical applications within the Salesforce ecosystem.

Responsibilities:

• Serve as the Senior SRE for one primary Salesforce application and its backend components responsible for syncing data between Salesforce and DB2.
• Manage and support Kubernetes workloads (MuleSoft, Java) and Kafka components.
• Collaborate with two offshore SREs to provide L2 support for incidents, releases, and ad-hoc enhancements.
• Perform incident management, troubleshooting, metric analysis, and alert creation using Splunk and Dynatrace.
• Participate in incident and production calls with senior technical architects, directors, and the Command Center to address high-impact issues and provide timely updates.
• Maintain dashboards, reporting, and observability tools to ensure system reliability and visibility.
• Contribute to the SRE backlog by creating SLOs, synthetics, and additional Dynatrace configurations to enhance SRE maturity across key system applications.